Question 1

What is WhatsApp Business API?

Accepted Answer

The WhatsApp Business API is a solution by Meta that allows businesses to send and receive WhatsApp messages at scale. Unlike the regular WhatsApp Business App, the API has no limits on the number of messages you can send, supports automation, and can integrate with your CRM or software. It's designed for medium to large businesses that need to manage high-volume customer communications.

Question 2

How is this different from the WhatsApp Business App?

Accepted Answer

The WhatsApp Business App is a free app for small businesses with limitations — you can only message customers one at a time, can't automate responses at scale, and can't integrate with other software. The WhatsApp Business API (via WapiTech) allows bulk messaging, chatbot automation, multi-agent team inboxes, CRM integration, and detailed analytics — making it suitable for growing and enterprise businesses.

Question 3

Do I need Meta verification to use WapiTech?

Accepted Answer

Yes, to send marketing messages via WhatsApp Business API, your Facebook Business Manager account needs to be verified by Meta. As a Meta Tech Provider, WapiTech guides you through the entire verification process. We provide step-by-step support and help you prepare the required documents. The verification typically takes 3–7 business days.

Question 4

What documents do I need to get started?

Accepted Answer

You'll need: (1) A Facebook Business Manager account, (2) A business registration document (business license, incorporation certificate, or equivalent), (3) A dedicated phone number for WhatsApp (not previously used with WhatsApp), (4) Your company's website or any digital presence. Our onboarding team will walk you through the entire process.

Question 5

Is there a free trial?

Accepted Answer

Yes! We offer a 7-day free trial on our Starter and Growth plans. You can send up to 250 messages during the trial period to test the platform. No credit card is required to start. If you're happy with the service, you can upgrade to a paid plan before the trial ends.

Question 6

How are messages billed?

Accepted Answer

Your WapiTech subscription covers platform access and the message quota included in your plan. Meta also charges a per-conversation fee for WhatsApp Business API messages — rates vary by conversation type (marketing, utility, authentication) and the recipient's country. For example, marketing conversations in the US are charged at approximately $0.025 per conversation by Meta. We provide full transparency on all charges in your billing dashboard.

Question 7

Is there really a free trial?

Accepted Answer

Yes! All plans include a 15-day free trial. No credit card is required to start. After the trial, you will be charged your chosen plan price. We send a reminder email 3 days before your trial ends.

Question 8

What are WhatsApp message charges?

Accepted Answer

Meta (WhatsApp's parent company) charges separately per message conversation sent. We pass these through at exact cost — no markup. Current India rates: Marketing conversations ₹0.86/message · Utility conversations ₹0.115/message · Service (customer-initiated) conversations are FREE.

Question 9

Can I switch plans anytime?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from the billing settings. Upgrades are immediate and take effect right away. Downgrades take effect at the start of the next billing cycle.

Question 10

What happens after the free trial?

Accepted Answer

After your 15-day free trial, you will be automatically charged your chosen plan price. We send a reminder email 3 days before your trial period ends. If you decide not to continue, you can cancel before the trial ends with no charges.

Question 11

Are there any setup fees?

Accepted Answer

No setup fees, no hidden charges, and no long-term contracts. You only pay the monthly or yearly subscription price. Meta conversation charges are billed separately at cost.

Question 12

What is the difference between monthly and yearly billing?

Accepted Answer

Yearly billing saves you 17% — equivalent to getting approximately 2 months free. For example, the Starter plan at ₹999/month costs ₹9,990/year (billed as ₹832/month equivalent). You can switch between monthly and yearly billing at any time from your billing settings.

WhatsApp API Pricing — Plans & Cost

WhatsApp message charges are separate

Frequently Asked Questions

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