Question 1

What is WhatsApp Business API?

Accepted Answer

The WhatsApp Business API is a solution by Meta that allows businesses to send and receive WhatsApp messages at scale. Unlike the regular WhatsApp Business App, the API has no limits on the number of messages you can send, supports automation, and can integrate with your CRM or software. It's designed for medium to large businesses that need to manage high-volume customer communications.

Question 2

How is this different from the WhatsApp Business App?

Accepted Answer

The WhatsApp Business App is a free app for small businesses with limitations — you can only message customers one at a time, can't automate responses at scale, and can't integrate with other software. The WhatsApp Business API (via WapiTech) allows bulk messaging, chatbot automation, multi-agent team inboxes, CRM integration, and detailed analytics — making it suitable for growing and enterprise businesses.

Question 3

Do I need Meta verification to use WapiTech?

Accepted Answer

Yes, to send marketing messages via WhatsApp Business API, your Facebook Business Manager account needs to be verified by Meta. As a Meta Tech Provider, WapiTech guides you through the entire verification process. We provide step-by-step support and help you prepare the required documents. The verification typically takes 3–7 business days.

Question 4

What documents do I need to get started?

Accepted Answer

You'll need: (1) A Facebook Business Manager account, (2) GST registration certificate or business registration proof, (3) A dedicated phone number for WhatsApp (not previously used with WhatsApp), (4) Your company's website or any digital presence. Our onboarding team will walk you through the entire process.

Question 5

Is there a free trial?

Accepted Answer

Yes! We offer a 7-day free trial on our Starter and Growth plans. You can send up to 250 messages during the trial period to test the platform. No credit card is required to start. If you're happy with the service, you can upgrade to a paid plan before the trial ends.

Question 6

How are messages billed?

Accepted Answer

Your WapiTech subscription covers platform access and the message quota included in your plan. Meta also charges a per-conversation fee for WhatsApp Business API messages — rates vary by conversation type (marketing, utility, authentication) and the recipient's country. Marketing conversations in India are charged at approximately ₹0.58 per conversation by Meta. We provide full transparency on all charges in your billing dashboard.

WhatsApp API Pricing in India — Plans & Cost

Starter

Growth

Enterprise

Frequently Asked Questions

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