Privacy Policy

2.1 Information You Provide Directly

•Account Registration: Name, email address, phone number, company name, GST number, and billing information when you create an account.

•Business Information: Your WhatsApp Business Account details, business description, business category, and Meta Business Manager ID.

•Contact Data: Contact lists, phone numbers, and customer data you upload to our platform for messaging purposes.

•Message Content: Templates, campaign content, chatbot flows, and messages you create and send through our platform.

•Communications: Messages you send to our support team, feedback, and survey responses.

2.2 Information Collected Automatically

•Log Data: IP address, browser type, operating system, referral URLs, device information, and pages visited.

•Usage Data: Features used, campaigns created, messages sent, API calls made, and time spent on the platform.

•Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to collect information about your use of our Services (see Section 9 for details).

•Performance Data: Campaign delivery rates, read rates, response rates, and other analytics data.

2.3 Information from Third-Party Sources

•Meta/WhatsApp Data: We receive data from Meta Platforms Inc. about your WhatsApp Business Account, message delivery status, and API usage in accordance with our Meta Tech Provider agreement.

•Payment Processors: Transaction data from our payment processor partners (Razorpay, Stripe) in connection with billing.

3.1 Providing and Improving Services

•To create and manage your account and provide you with the WhatsApp Business API platform.

•To process transactions and send related information, including purchase confirmations and invoices.

•To enable you to send WhatsApp messages, create chatbots, and manage campaigns through our platform.

•To monitor and analyze usage patterns to improve our Services.

•To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3.2 Communications

•To send you technical notices, updates, security alerts, and administrative messages.

•To respond to your comments, questions, and requests and provide customer support.

•To send promotional communications (with your consent or as permitted by law), such as information about products, services, events, and promotions.

3.3 Legal and Compliance

•To comply with applicable laws, regulations, and legal processes.

•To enforce our Terms of Service and other agreements.

•To protect the rights, property, and safety of WapiTech, our customers, and others.

•To comply with WhatsApp's Business Policy and Meta's Platform Terms of Service.

3.4 Analytics and Research

•To understand how our Services are used and to improve them.

•To generate aggregated, anonymized statistics about our platform usage.

4.1 Data Shared with Meta

To provide our Services, we share certain data with Meta Platforms Inc. ("Meta") including:

•Your WhatsApp Business Account registration information.

•Phone numbers to which messages are sent (in hashed or encrypted form as required by Meta).

•Message templates submitted for approval.

•API usage data and webhook configurations.

4.2 Message Content

•We transmit your messages through Meta's WhatsApp Business API infrastructure.

•Message content is transmitted using industry-standard encryption (TLS in transit, and WhatsApp's end-to-end encryption where applicable).

•We do not read, analyze, or use your message content for advertising purposes.

•Message logs are retained for up to 90 days for delivery tracking and customer support purposes, after which they are deleted or anonymized.

4.3 End User Data (Your Customers)

When you use our platform to message your customers, you are acting as a data controller for your customers' personal data. WapiTech acts as a data processor on your behalf. You are responsible for:

•Obtaining valid opt-in consent from your customers before sending them WhatsApp messages.

•Providing your customers with clear information about how their data will be used.

•Honoring opt-out requests and maintaining do-not-message lists.

•Complying with the Information Technology Act, 2000, and applicable data protection laws in India.

4.4 WhatsApp Policy Compliance

All messages sent through our platform must comply with WhatsApp's Business Policy. We monitor for policy violations and reserve the right to suspend accounts that violate WhatsApp's messaging policies, including sending unsolicited messages (spam) or messages to users who have not opted in.

5.1 Service Providers

We share your information with third-party service providers that perform services on our behalf, including:

•**Meta Platforms Inc.**: To provide WhatsApp Business API services.

•**Razorpay / Stripe**: For payment processing.

•**Amazon Web Services (AWS)**: For cloud infrastructure and data hosting.

•**SendGrid / Mailgun**: For transactional email services.

•**Google Analytics**: For website analytics (anonymized data).

•**Intercom / Freshdesk**: For customer support.

5.2 Business Transfers

If WapiTech is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of WapiTech, or prevent or investigate possible wrongdoing.

5.4 Aggregated Data

We may share aggregated, non-personally identifiable information with third parties for research, marketing, analytics, and other purposes.

8.1 Access and Portability

You may request a copy of the personal information we hold about you. We will provide this in a structured, commonly used, machine-readable format within 30 days.

8.2 Correction

You may request that we correct inaccurate or incomplete information about you through your account settings or by contacting us.

8.3 Deletion

You may request deletion of your personal information (the "right to be forgotten"). We will comply with deletion requests subject to our legal obligations to retain certain data.

8.4 Opt-Out of Marketing

You may opt out of receiving promotional communications from us by clicking the "unsubscribe" link in any email or by contacting us. Note that you will still receive transactional emails related to your account.

8.5 Data Processing Objection

You may object to our processing of your personal data where we rely on legitimate interests as the legal basis for processing.

Types of Cookies We Use:

•**Essential Cookies**: Required for the platform to function. Cannot be disabled.

•**Performance Cookies**: Help us understand how visitors interact with our website (e.g., Google Analytics).

•**Functional Cookies**: Remember your preferences and settings.

•**Marketing Cookies**: Used to deliver relevant advertisements (only with your consent).

WapiTech Technologies Private Limited

Attn: Data Protection Officer

Mumbai, Maharashtra, India — 400001